K9 GLOBAL
Let’s start a conversation.
From account access to partnerships, the K9 Global team welcomes your enquiries.
LET’S CONNECT
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K9 GLOBAL
Connect with our team
Whether you are exploring products, using MT5 or joining our partner programme, we provide clear routes to the right team. Choose a service below for help with accounts, platforms, partnerships or institutional services.
For your security, use our official channels. Our support team will not ask for your password, authenticator code or recovery codes. Share account records only through the appropriate private channel.
Account services
Manage your account and related services.
Client portalPartnership enquiries
Join our partner programme with product resources and service support.
Apply for partnershipInstitutional enquiries
Connect with our institutional team to explore relevant products and services.
Contact the institutional teamOUR APPROACH
How we can help
Account and login support
Get help with account access, the client portal and information updates. Our account service route connects you with guidance relevant to your account.
Product and platform guidance
Find help with contract specifications, terminal setup, quotes and order management. Clear platform guidance helps you become familiar with your daily trading tools.
Partner services
Our partnership team explains the application process, commercial terms and ongoing support. Share your market experience and partnership interests to start a lasting relationship.
Institutional client services
Institutional clients have a dedicated business route for product coverage, platform use, account services and ongoing support, connecting your team with relevant assistance.
GET STARTED
Your next steps
- 01
Choose a service
Select the account, product, partner or institutional route to reach the relevant team.
- 02
Tell us how we can help
Describe your question and include relevant timestamps or order references to help us follow up.
- 03
Receive relevant assistance
Our official service channels provide guidance on the response and next steps.
- 04
Stay in touch
Use the same reference for further details so correspondence and follow-up stay connected.
QUESTIONS & ANSWERS
Frequently asked questions
What helps investigate a connection or order issue?
Share the terminal, server, time and time zone, order reference and error screenshot through official support. Never send passwords, authenticator codes or recovery codes.
Should I send my password?
No. Keep passwords and one-time or recovery codes out of emails, chats and screenshots. If exposed, act immediately through the official account channel.
Do account and partner enquiries use the same route?
Choose the relevant service category. Partnerships need region, audience and relationship details; account issues need account and terminal context.
Should I keep correspondence after resolution?
Retain important account explanations, references and outcomes for later reconciliation, with appropriate access and privacy protection.